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Soru & Cevaplar

What does "beneficiary" means?


Beneficiaries are people directly affected by the social issues that social enterprises try to solve. Social enterprises find appropriate solutions to the problems that beneficiaries encounter by making use of the products and services.
Joon's beneficiaries are productive communities that are economically and socially disadvantaged. They benefit from the design support program and use their production power. By having the opportunity to deliver what they produce to the right people and institutions, the beneficiaries can access a regular income source.




How does Joon uses the revenue?


40% of every product you buy from our site is delivered to our beneficiaries. We take this burden from our beneficiaries by covering the raw material costs of the products they produce. Therefore, 16% of our expenses are raw materials. 11% of our income finances our team and other operational expenses, and 3% covers our tax and logistics expenses. Our 30% profit is transferred to our social benefit target for the purpose of product development, reaching new producers and developing community.




What are the payment methods?


You can pay with the credit and debit card of any bank on our site.




Can corporations order from Joon?


Yes, you can contact us by clicking the "corporate orders" section for orders designed for your institutions.




Can I get information about the shipping process?


Your products will ship within two business days. Orders placed on the weekend will be shipped the next Monday. Delivery time for Turkey is estimated as 1-2 days, delivery time for countries other than Turkey can take between 7-30 days. The international shipping fee varies according to the country. We ship products worldwide.




Return and Exchange Process


Returns and exchanges are completely free. You can deliver your cargo to us with counter payment. The first thing you need to do to return your product is to send us your order code and the reason for the return by sending an e-mail to contact@joon.world. You can return your product unused, with its packaging and invoice, by courier within 15 days. You can also get a refund for your product within the following 15 days. Unfortunately, product without the invoice cannot be returned. The product you will return must be undamaged, unused and or not damaged as a result of usage error. Return Address
Joon Aşağı Öveçler Mahallesi 1329. Cadde No: 12 Flat: 6 Çankaya / Ankara




What is a social enterprise?


Organizations established to create a social / environmental impact, earn income through commercial activity and spend their profits for social purposes. They use their ideas & investment power to create a fair world. Joon is a social enterprise.